Delivery

 

 

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01. What are the shipping costs?

All orders over $100 (inc. GST) are shipped free.  Orders $100 and under are charged a flat rate of $12 per order

02. When will my purchased products be shipped?

Properly completed orders will be despatched as soon as possible, either on the same day the order is placed or the next business day.  Orders are properly completed after credit card authorisations are obtained and the delivery address is confirmed. In addition brabantia.com.au reserves the right to hold any order for suspected fraud.  Orders that cannot be properly completed will be cancelled.
We are happy to post items to multiple addresses.  Orders to multiple addresses must be placed separately.  

Orders are shipped Monday through Friday only.  We are closed major holidays: New Years Day, Australia Day, Easter, Anzac Day, Queens Birthday, Labour Day and at Christmas - please see our closing dates below.

03. When will my order be delivered?

Delivery times depend, of course, on the destination of the parcel and the selected transportation method. All parcels are shipped from Brabantia Australia's warehouse in Sydney. After credit card verification, your order will be delivered by Global Premium Brands within 2-5 working days. 

04. What happens if I am not at home when my parcel is delivered?

No problem. If you have chosen for (home) delivery the driver will leave a card in your mailbox. Usually the card will indicate the nearest Post Office where you goods can be collected.

05. Can I track my order?

You can track the delivery of your current order on http://auspost.com.au/track/ - the tracking number can be found on your Global Premium Brands invoice emailed to you at time of order confirmation.

06. What should I do if my parcel is damaged, of if it contains the wrong product?

In case something went wrong with your order, please contact us through our contact form. If possible, please provide us your order number. We will do everything we can to resolve the problem as soon as possible.

07. On what days is the Brabantia warehouse facility closed?

Our warehouse is located in Sydney and is closed on all NSW holidays. On these dates no orders will be shipped:

22 December 2017 to 2 January 2018 Inclusive
To ensure your gifts in arrive in time for Christmas; make sure to order no later than 10am Friday 8th December 2017.